On great servicede Leonard L. Berry · Publicada por primera vez en 1995MateriasCustomer servicesQuality controlManagementCase studiesUnited StatesCas, Études deQualitéKlantenserviceService à la clientèleContrôleGestionKwaliteitszorgEdiciones (2)On great service (1995)Free Press · inglésOn great serviceMás obras de Leonard L. BerrySServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service qualityEmerging perspectives on services marketingBankers who sell1985
SServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service quality
