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Datos bibliográficos de Open Library (Internet Archive). Tabla Cutter-Sanborn de tres cifras.

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Moving forward in service quality research

MMoving forward in service quality research

Número de Cutter-SanbornP223mEntrada «Paran» → 223 · marca de obra “m”

Moving forward in service quality research

measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link

de A. Parasuraman

Ediciones (1)

Moving forward in service quality research (1994)
Marketing Science Institute · inglés

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SServqual, a multiple-item scale for measuring customer perce

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Moving forward in service quality research — A. Parasuraman | Cutter Number

A

A Conceptual Model of Service Quality and Its Implications f

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TThe Nature and Determinants of Customer Expectations of Serv

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