Keeping customersde J. J. Sviokla, Benson P. ShapiroMateriasSatisfactionKundenmanagementConsumer satisfactionCustomer servicesService à la clientèleConsommateursAufsatzsammlungEdiciones (1)Keeping customers (1993)Harvard Business School Press · inglésMás obras de J. J. SvioklaThe self-made billionaire effectPPlanPower, XCON, and MUDMANPlanPower, XCON, and MUDMANEExpert systems and their impact on the firmExpert systems and their impact on the firm
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