Itil A Pocketguidede Jan Van BonMateriasComputer industryCustomer servicesManagementElectronic office machine industryEdiciones (1)Itil A Pocketguide (2011)Van Haren Publishing · ISBN 9789087536763Más obras de Jan Van BonThe guide to IT service management 2002Service transition based on ITIL V3Service Design Based on ITIL V3 Best Practice Van Haren Publishing