Jan Van Bon
· 11 obras en el catálogo
Obras

The guide to IT service management 2002

Service transition based on ITIL V3

Itil A Pocketguide

Service Design Based on ITIL V3 Best Practice Van Haren Publishing

Service Strategy Based On Itil V3 A Management Guide

IT service management
Service Rescue!

Foundations in IT Service Management (German version)

Foundations of IT Service Management

IT Service Management: An Introduction
