ISO 9000
de David Hoyle
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.This book offers a proven effective questioning technique, structured around key business processes and linked to.
Materias
Ediciones (1)
- ISO 9000 (2002)
Butterworth-Heinemann · inglés · ISBN 9780080509433
