ISO 9000
2000 auditing using the process approach
Edición de la obra ISO 9000
| Autor | David Hoyle |
|---|---|
| Editorial | Butterworth-Heinemann |
| Fecha de publicación | 2002 |
| Lugar | Amsterdam, New York |
| Idioma | inglés |
| Páginas | 153 |
| Formato | [electronic resource] : |
| ISBN-13 | 9780080509433 |
| ISBN-10 | 0080509436, 0750675977 |
| OCLC | 173218593 |
| LCCN | 2002071150 |
| Número de Cutter | H868i |
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.This book offers a proven effective questioning technique, structured around key business processes and linked to.