CCustomer satisfaction measurement simplifiedCustomer satisfaction measurement simplifiedde Terry G. Vavra · Publicada por primera vez en 2002MateriasConsumer satisfactionHandbooks, manualsHandbooks, manuals, etcISO 9001 StandardQuestionnairesStatistical methodsISO 9000 Series StandardsIso 9001 standardEdiciones (1)Customer satisfaction measurement simplified (2002)
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification2001