Terry G. Vavra · 5 obras en el catálogoObrasLoyalty mythsCCustomer satisfaction measurement simplifiedCustomer satisfaction measurement simplified2002Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification2001Improving your measurement of customer satisfaction1997Aftermarketing1992
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification2001