AA conceptual framework for understanding e-service qualityA conceptual framework for understanding e-service qualityde Valarie A. ZeithamlMateriasElectronic commerceCustomer servicesManagementCustomer relationsEdiciones (1)A conceptual framework for understanding e-service quality (2000)Marketing Science Institute · inglésMás obras de Valarie A. ZeithamlSServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service qualityServices marketingSServices marketingServices marketing
SServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service quality
