SServices marketingServices marketingde Valarie A. ZeithamlMateriasMarketingService industriesCustomer servicesEdiciones (1)Services marketing (2013)McGraw-Hill · inglés · ISBN 9780078112058Más obras de Valarie A. ZeithamlSServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service qualityServices marketingServices marketing in a changing environment
SServqual, a multiple-item scale for measuring customer perceServqual, a multiple-item scale for measuring customer perceptions of service quality
GGen Combo Looseleaf Service Marketing; Connect Access CardGen Combo Looseleaf Service Marketing; Connect Access Card
