A competency based approach to training and developmentde Bernard Wynne, D. Stringer, B. WynneMateriasCompetency based educationEmployeesTraining ofPersonnel & human resources managementHuman ResourcesBusiness/EconomicsEmployees, training ofCareer development
MManaging Human Resources in Call Centres (Chandos Business GManaging Human Resources in Call Centres (Chandos Business Guides: Human Resources & Training)
