Winning waysde Jacques HorovitzMateriasCustomer servicesService à la clientèleQualité de serviceServices (Industrie)ContrôleQualitéEdiciones (1)Winning ways (1990)Productivity Press · inglésMás obras de Jacques HorovitzTTotal customer satisfactionTotal customer satisfactionA dream with a deadlineBeyond Traditional Marketing
AA cross national study of management control practicesA cross national study of management control practices