TThe Customer Support AuditThe Customer Support Auditde Colin G. ArmisteadEdiciones (1)The Customer Support Audit (2001)Cambridge Strategy Publications Ltd · ISBN 9781902433738Más obras de Colin G. ArmisteadInspired customer serviceOperations management in service industries and the public sectorRResearch into management in the services sectorResearch into management in the services sector
OOperations Management in Service Industries Tm T/aOperations Management in Service Industries Tm T/a