Service Strategyde Jacques HorovitzMateriasCustomer servicesConsumer satisfactionCustomer relationsManagementEdiciones (1)Service Strategy (2004)Financial Times/Prentice Hall · inglés · ISBN 9780273675839Más obras de Jacques HorovitzTTotal customer satisfactionTotal customer satisfactionA dream with a deadlineBeyond Traditional Marketing
AA cross national study of management control practicesA cross national study of management control practices