Service quality in academic librariesde Hernon, Peter.MateriasLibraries and studentsAcademic librariesLibraries and scholarsUtilisationDienstverleningLibrariesBibliothequesBibliotheques et etudiantsKwaliteitszorgBibliotheques universitairesEvaluationWetenschappelijke bibliothekenEdiciones (1)Service quality in academic libraries (1996)Ablex · inglésMás obras de Hernon, Peter.An action plan for outcomes assessment in your libraryAssessing service qualityDelivering satisfaction and service quality