Performance scorecards
de Richard Y. Chang · Publicada por primera vez en 2000
"Performance Scorecards helps busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions.". "Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality - whatever factors most influence their own company's success.". "Readers learn how Performance Scorecards can help them focus on the measures that matter to their own customers, employees, and stakeholders - and implement the right measures in the right places at the right times."--BOOK JACKET.
