Perfect phrases for customer servicede Robert BacalMateriasCustomer servicesTerminologyCustomer relationsEdiciones (1)Perfect phrases for customer service (2011)McGraw-Hill · inglés · ISBN 9780071745062Más obras de Robert BacalDefusing Hostile Customers Workbook (Public Sector)Frases Perfectas Para Fijar Metas De Desempeno/ Perfect Phrases for Setting Performance GoalsPerfect phrases for managing your small business