LListening to the customerListening to the customerde Peter HernonMateriasPublic services (Libraries)LibrariesUser satisfactionConsumer satisfactionPublic relationsCustomer servicesEvaluationEdiciones (1)Listening to the customer (2011)Libraries Unlimited · inglés · ISBN 9781598847994Más obras de Peter HernonListening to the customerEngaging in evaluation and assessment researchAssessing service quality