Peter Hernon
· 33 obras en el catálogo
Obras
Listening to the customer
Listening to the customer
Engaging in evaluation and assessment research
Assessing service quality
Improving the quality of library services for students with disabilities
Reflecting on the future of academic and public libraries
Microcomputers for library decision making
Numeric databases
Outcomes assessment in higher education
Revisiting outcomes assessment in higher education
Comparative perspectives on e-government
Convergence and collaboration of campus information services
A terrible thunder
1978
Making a difference
Library and information science research
Depository library use of technology
United States government information
Research misconduct
Municipal government reference sources
U.S. scientific and technical information (STI) policies
Assessing service quality
Getting Started with Evaluation
Government publications
