E-Servicede Roland T. Rust, P. K. KannanMateriasElectronic commerceCustomer servicesDienstensectorE-commerceElectronic CommerceAufsatzsammlungIndustrial ManagementOrganizational BehaviorManagementManagement ScienceBUSINESS & ECONOMICSEdiciones (1)E-Service (2002)M.E. Sharpe · inglés · ISBN 9780765608079Más obras de Roland T. RustService qualityHandbook of Service Marketing ResearchCustomer equity managementE-Service