CComplaint management excellenceComplaint management excellencede Sarah CookMateriasCustomer servicesCustomer loyaltyConsumer complaintsLoyaltyEdiciones (1)Complaint management excellence (2012)Kogan Page · inglés · ISBN 9780749465308Más obras de Sarah CookCCreative problem-solvingCreative problem-solving1992CCustomer careCustomer care1994TThe facilitation toolkitThe facilitation toolkit