CCall Centre Training HandbookCall Centre Training Handbookde Wilson, John P.MateriasCall centersCustomer servicesEmployees, training ofEdiciones (1)Call Centre Training Handbook (2009)Kogan Page, Limited · inglés · ISBN 9780749455989Más obras de Wilson, John P.International handbook of traumatic stress syndromesCountertransference in the treatment of PTSDPsychological debriefing