Service quality
multidisciplinary and multinational perspectives
Edición de la obra Service quality
| Autor | Stephen Walter Brown, Stephen Brown, Evert Gummeson, Bo Edvardsson |
|---|---|
| Lugar | New York |
| Páginas | 350 |
| ISBN-10 | 0669211524 |
| LCCN | 90038082 |
| Serie | Organization and management series |
| Número de Cutter | B879s |