Quality in services
the 'softer' side is 'harder' (and smarter)
Edición de la obra Quality in services
| Autor | Sandra Vandermerwe |
|---|---|
| Editorial | International Institute for Management Development |
| Fecha de publicación | 1994 |
| Lugar | Lausanne |
| Idioma | inglés |
| Páginas | 56 |
| Serie | Reprint series (International Institute for Management Development) -- RS94 - 008 |
| Número de Cutter | V237q |