Managing customer expectations of service quality: does it make a difference?
Edición de la obra Managing customer expectations of service quality: does it make a difference?
| Autor | Leyland F. Pitt |
|---|---|
| Editorial | The Management College |
| Fecha de publicación | 1994 |
| Lugar | Henley |
| Idioma | inglés |
| Serie | Henley working paper -- 4/94 · Working paper series / Henley Management College -- 4/94 · Working paper series -- 4/94. |
| Número de Cutter | P688m |