Leyland F. Pitt

Electronic commerce

Does corporate entrepreneurshipinfluence innovation in service firms?

1996

Groups in organizations

1994

Internal marketing's role in organizations

1995

Managing customer expectations of service quality: does it make a difference?

1994

The marketing decision maker from MKIS to MDSS

1994

Personal interaction in groups

1995

Personal reports of communication apprehension and perceptions of salesperson performance

1995

Proactiveness and performance

1996

Service quality in an information systems department

1995

Service quality in information systems

1994

South African marketing cases for decision makers

2001

The World Wide Web

1996

The World Wide Web as an industrial marketing communication tool

1996

Doing and talking

1995

Marketing for managers

1998

On the reliability and validity of the SERVQUAL instrument

1995