Customer service
extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
Edición de la obra Customer service
| Autor | Frederik D. Wiersema |
|---|---|
| Editorial | HarperBusiness |
| Fecha de publicación | 1998 |
| Lugar | New York, N.Y |
| Idioma | inglés |
| Páginas | 234 |
| ISBN-10 | 0887307728 |
| OCLC | 39116732 |
| LCCN | 98024870 |
| Serie | BusinessMasters |
| Número de Cutter | W648c |
With this short, accessible book, entrepreneurs and executives alike will glean the tools and insights needed to create a successful customer-oriented culture that is defined by service excellence.