Complaint Management
The Heart of CRM
Edición de la obra Complaint management
| Autor | Bernd Stauss, Wolfgang Seidel |
|---|---|
| Editorial | South-Western Educational Pub, Thompson/South-Western |
| Fecha de publicación | February 28, 2005 |
| Idioma | inglés |
| Páginas | 320 |
| Formato | Hardcover |
| ISBN-13 | 9780324202649 |
| ISBN-10 | 0324202644 |
| OCLC | 56591723 |
| LCCN | 2004022189 |