Call Center Performance Enhancement and Simulation
Edición de la obra Call Center Performance Enhancement and Simulation
| Autor | Jon Anton |
|---|---|
| Editorial | Purdue University Press |
| Fecha de publicación | 2005 |
| Lugar | West Lafayette |
| Idioma | inglés |
| Formato | eBook |
| ISBN-10 | 155753182X |
| Número de Cutter | A634c |
A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service).