Jon Anton
· 16 obras en el catálogo
Obras
Call Center Benchmarking
Call Center Performance Enhancement and Simulation
Inbound Customer Call Center Design
Call Center Metrics That Matter
Callcenter Management
E-Business Customer Service
Minimizing Agent Turnover
20 : 20 CRM
Customer response and information systems
Managing web-based customer experiences
Contact center management "by the numbers"
Call center performance enhancement using simulation and modeling
1999
Listening to the voice of the customer
1997
Customer relationship management
1996
Customer Service at a Crossroads
