James L. Heskett
· 21 obras en el catálogo
Obras
The culture cycle
The value profit chain
What great service leaders know and do
Corporate Culture and Performance
Case problems in business logistics
La gestión en las empresas de servicios
Business logistics; physical distribution and materials management
1973
Case problems and discussion questions [for] Business logistics, management of physical supply and distribution
1964
Managing in the service economy
1986
Marketing
1976
Mein buntes Englisch- Bildwörterbuch
2003
The ownership quotient
2008
The service profit chain
1997
Business logistics
1964
Service Breakthroughs
1990