Understanding customersde Rosemary Phipps · Publicada por primera vez en 1995MateriasExaminations, questionsConsumer behaviorMarketing researchCustomer servicesBuildingEdiciones (1)Understanding customers (1995)Butterworth-Heinemann · inglésMás obras de Rosemary PhippsMarketing Customer Interface (CIM 2000)Understanding Customers 1998-99Marketing Customer Interface