Trust and Contracts

de Andrew Coulson

Relationships in local government, health and public services depend on trust between the regulators and those whom they regulate. This study invites managers to examine their practice, and that of their organisations, and see how more trust might lead to more efficiency and to a greater involvement of citizens in the services they use. Also explains why 'best value' and 'relational contracting' are replacing pure private sector models such as Compulsory Competitive Tendering.