Return on investment in training and performance improvement programs

de Jack J. Phillips · Publicada por primera vez en 1997

This book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. You get user-friendly ROI calculations, plus ten post-program data collection methods, ten strategies for determining the amount of improvement that is directly linked to training programs, and ten techniques for converting both hard and soft data to monetary values. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes you through the ROI process step-by-step.