Promoting reasonable expectations

de Thomas E. Miller, Barbara E. Bender, John H. Schuh

"This unique resource contrasts student expectations with their actual experiences and identifies effective strategies for addressing the disjunctions between expectation and reality. Based on solid research, this book explores why it is useful to consider expectations in the context of student relationships with higher education institutions. In addition, it presents a series of recommendations for action for improving institutional performance rather than lowering student expectations."--Jacket.