PPractical BenchmarkingPractical Benchmarkingde M. Zairi, P. LeonardEdiciones (1)Practical Benchmarking (1994)Island Press · inglés · ISBN 9789401112857Más obras de M. ZairiTTotal Quality Management for EngineersTotal Quality Management for EngineersMMeasuring Performance for Business ResultsMeasuring Performance for Business ResultsEffective Benchmarking
