OOwning ITIL®Owning ITIL®de Rob EnglandMateriasInformation technology, managementManagement information systemsComputer service industryEdiciones (1)Owning ITIL® (2009)Lulu Press, Inc. · inglés · ISBN 9781409278252Más obras de Rob EnglandIIntroduction to Real ITSMIntroduction to Real ITSMAAgile ManagerAgile ManagerEEpic Failures, Volume 2Epic Failures, Volume 2