Mediator skills and techniques

de Laurence Boulle

1. This Book's Approach to Mediation Skills and Techniques -- 2. Establishing the Foundations for Mediation: Intake, Screening, Early Contact and Preparation -- 3. Maintaining a Favourable Climate -- 4. Diagnosing, Defining, Designing -- 5. Managing the Mediation Process -- 6. Assisting the Communication Process -- 7. Facilitating the Negotiations -- 8. Encouraging Settlement -- 9. Variations in the Mediation Process -- 10. Special Issues in Mediation -- 11. Avoiding Mediator Traps -- 12. Developing a Practice and Practising Mediation -- 13. European Comparisons.