Mastering your organization's processes
de John O'Connell, Jon Pyke, Roger Whitehead · Publicada por primera vez en 2006
"With many clear diagrams, a glossary of terms and suggestions for further reading, the book gives the non-specialist reader a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students."--BOOK JACKET.
