Managing difficult conversations

de Chris Argyris, Peter Senge, Harvard Business School Publishing Corporation

Learn why disagreements occur and ways to build conclusions collaboratively. Examines techniques for approaching and handling difficult business conversations, explores how mental models influence our private thinking and behaviour, examines five unproductive thinking habits that many people fall into during difficult conversations and five productive alternative ways of thinking. The interactive program is based on the research and writings of Chris Argyris, Peter Senge, and other experts in the field of business communication.