Learning to Manage Conflict
de Dean Tjosvold · Publicada por primera vez en 1993
Most people go through their lives trying to avoid conflict. Yet, at work and at home, conflict is not only inevitable, according to Dean Tjosvold, but also beneficial. In today's fast-paced and competitive world, he says, knowing how to manage conflict successfully is essential. In Learning to Manage Conflict, Tjosvold demonstrates how everyday arguments and disputes can be used as tools to improve communication, enrich relationships, and solve problems more creatively. Whether the conflict originates at work or at home, he shows, the methods for managing it are similar. Using the technique he calls "cooperative conflict," he explains how those engaged in disputes can learn to recognize the goals they share, and the ways to collaborate to meet those goals. In the process of meeting their common objectives, says Tjosvold, the conflict partners will share information and resources, acknowledge the other's point of view, and discuss. Opposing ideas openly. This cooperation will lead to innovative solutions, reduced stress levels, and more effective professional and personal relationships. An extensive case example that runs throughout the book provides realistic strategies for handling conflicts with colleagues, family members, and the boss. The lists of recommended actions at the end of each chapter will guide the reader step by step to more constructive and cooperative relationships - and. Illustrate the positive results that can be achieved by managing, rather than avoiding, conflict.
