IT service managementde Ivor Macfarlane, Colin RuddMateriasComputer technical supportSupport services (Management)ManagementInformation technologyInformation services industryInformation resources managementInformation technology, managementEdiciones (1)IT Service Management (2002)Stationery Office Books · ISBN 9780952470649Más obras de Ivor MacfarlaneIIt Service ManagementIt Service ManagementDDictionary of It Service ManagementDictionary of It Service ManagementItil Small-Scale Implementation