Implementing BS EN ISO 9000 in librariesde Debbie Ellis, Bob NortonMateriasTotal quality managementLibrariesQuality controlISO-normenNormes ISO 9000BibliothèquesAdministrationQualitéContrôleAssurance qualité
BBS 5750/ISO 9000 in libraries and information centresBS 5750/ISO 9000 in libraries and information centres