Handbook of usability testing
how to plan, design, and conduct effective tests
de Jeffrey Rubin, Jeffrey Rubin, Dana Chisnell, Jared Spool
"This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect."--Jacket.
