Customer service intelligencede Lynn Van der WagenMateriasCustomer servicesStudy and teachingCustomer relationsEmotional intelligenceService à la clientèleÉtude et enseignementBUSINESS & ECONOMICSCustomer RelationsEdiciones (1)Customer service intelligence (2008)Butterworth-Heinemann · inglés · ISBN 9780750681902Más obras de Lynn Van der WagenHuman Resource Management for EventsEvent managementHHospitality managementHospitality management