CCustomer Relationship ManagementCustomer Relationship Managementde Cunningham, Michael J.MateriasCustomer relations, managementEdiciones (1)Customer Relationship Management (2002)Wiley & Sons, Incorporated, John · inglés · ISBN 9781841123257Más obras de Cunningham, Michael J.E-businessE-strategyZukai B2B senryaku nyu monBBuilding Profitable E-Partnerships