Contemporary services marketing managementde Mark Gabbott, Gillian HoggMateriasService industriesMarketingManagementCustomer servicesKlantenserviceDienstensectorAufsatzsammlungDienstleistungMarketingmanagementEdiciones (1)
TThe importance of interpersonal orientation in assessing theThe importance of interpersonal orientation in assessing the Human vs. Technology interaction services1996