Constructive conflict management

de Fred Edmund Jandt, Paul Pedersen

How did environmental groups and a multinational company agree to halt logging operations in a Korean old-growth forest? How did the families of a Muslim woman and a Hindu man resolve a crisis in the couple's relationship? How did the government of China manage a copyright infringement case between a Japanese company and a Chinese business? Different cultures employ a wide range of styles in managing conflict. Using cases drawn from the Asian and Pacific Island area, this unique volume examines how conflict within and between cultures can be successfully mediated on the micro (businesses and individuals) level, and how this success can be applied to the macro (government and nongovernment organizations) level. In Constructive Conflict Management the editors present models for conflict management in a cultural context, and apply those models to 24 wide-ranging cases. The cases cover a variety of conflict types: regional/cultural, nuclear family, extended family, land and environmental, neighborhood disputes, and those involving indigenous peoples. The book reveals how culture can provide a positive resource, rather than a barrier, for the mediation of multicultural conflict.