Business process outsourcing

de Rick L. Click, Thomas N. Duening

"Outsourcing is a hot topic in the business press, but it's hardly new. A key methodology in today's business world, business process outsourcing (BPO) lets companies take full advantage of the realities of globalization by exporting certain business processes to outside providers who can do it cheaper, faster, or better. The benefits of BPO in terms of cost and competition are obvious, but it's also an effective way for companies to focus more on their core competencies. Outsourcing peripheral functions lets companies concentrate on what they do best." "This book presents a step-by-step approach to understanding the proper application of BPO, assessing the BPO opportunities within an organization, and managing the initiative effectively. Covering more than just the nuts and bolts of BPO, this comprehensive resource also examines the vital, real-world issues of BPO's effect on employees and interoffice relationships - helping managers control the pace of change and balance the interests of employees and shareholders."--Jacket.